Content and Acceptable Use Policy
Last updated and effective
1. What this policy covers
This policy sets out what you may and may not create, upload or share with Kalvia AI. It applies to every prompt, reference image, video, voice recording or other file you submit; to every image, video, voice track and other output you generate; and to anything you publish through a share link, your profile, the community or a direct message. It applies in the app, through Kalvia Agent, and through the API and the MCP server.
It is part of the Terms of Service. The rules are the same whether your work stays private or is shared: content that is not allowed must not be made on Kalvia at all.
2. The rules in brief
- Real people: only with their permission, and never in a sexual, deceptive or degrading way.
- Celebrities and public figures: only with the rights to their likeness. Being famous is not permission.
- Minors: nothing that sexualises, exploits or endangers anyone under 18, real or fictional. One violation closes the account.
- Sexual content: Kalvia does not produce it, for any subject.
- Violence, hate and harm: no graphic gore, hate, harassment, self-harm promotion or illegal activity.
- Deception: no fraud, impersonation or media meant to mislead.
- Rights: use only material you have the right to use.
- The platform: do not work around its safety systems, limits or billing.
3. Real people
A person’s likeness is their face, body, voice, name or anything else that identifies them. You may use a real person’s likeness on Kalvia only if you are that person or you have their permission for the use you intend. A commercial use needs whatever rights that use requires, such as a signed release.
Even with permission, you must not:
- Depict a real person in a sexual, nude or suggestive way, or edit a photo to undress them or change their body. Kalvia does not produce sexual content, so the person’s agreement does not change this.
- Show a real person saying or doing something they did not say or do in a way that could be taken as real, such as a fake statement, endorsement, confession or news clip.
- Clone or imitate a real person’s voice without their permission.
- Depict a real person in a humiliating, defamatory, hateful or threatening way, or use Kalvia to harass, stalk or intimidate anyone.
- Use someone’s likeness to impersonate them, open an account, pass an identity check, or obtain money or information.
- Upload photos or recordings of a person that were taken or obtained without their knowledge.
These rules apply in full to the tools that animate a person or carry over a performance, such as lip sync, talking avatar and motion control: use only portraits, footage and voices that are your own or that you have permission to use.
A real child’s likeness needs the permission of a parent or legal guardian, and the rules for minors below apply in full.
When you publish a realistic image, video or voice of a real person that was made or altered with AI, say that it is AI-generated wherever the law or the platform you publish on requires it.
4. Celebrities and public figures
Being well known is not permission. Do not create realistic depictions of actors, musicians, athletes, politicians, influencers or other public figures unless you hold the rights to their likeness or have their permission.
In particular, do not make content that suggests a public figure endorses a product, a cause or a candidate; that shows them saying or doing something they did not; or that places them in a sexual, degrading or violent scene.
The AI models offered on Kalvia are run by their providers, who apply their own safety filters. A model may refuse a prompt that names a well-known person or a reference image that shows a real face, or accept it only after the provider’s own verification. On Kalvia the provider’s decision is final.
5. Minors
A minor is anyone under 18, and any character who appears to be under 18, whether real or fictional and in any style, including photorealistic, illustrated, anime and 3D. Where age is uncertain we judge by appearance and context, such as a school setting, and treat the character as a minor.
Prohibited without exception:
- Any sexual, nude, suggestive or romantic depiction of a minor, including clothing, poses, framing or captions meant to sexualise.
- Content that depicts or encourages the abuse, exploitation, grooming or endangerment of a minor.
- Describing a childlike character as an adult, or stating an adult age, to get round this rule.
Ordinary, age-appropriate depictions are allowed: family, school and sports scenes, children’s stories, and advertising in everyday clothing and situations.
There are no warnings under this rule. When our systems detect sexualised content involving a minor, the request is blocked, the account is suspended, its sessions and API keys are closed, and our team is alerted. Kalvia reports apparent child sexual abuse material to the competent authorities, including the National Center for Missing & Exploited Children where the law requires it. An account closed under this rule is not refunded.
6. Sexual and adult content
Kalvia is not an adult-content service and does not produce sexual content. This is checked before a generation starts: a request that asks for sexual content, or a reference image or video that contains it, is refused before any credits are held, so a refused request costs nothing.
Not allowed:
- Pornography and explicit sexual acts, whether realistic, illustrated or animated.
- Nudity or near-nudity presented to arouse, fetish content, and sexualised depictions of any person or character.
- Intimate imagery of a real person, and any attempt to undress a person in a photo or video.
- Sexual scripts for voice or audio generation.
Non-sexual work is welcome where the model you choose allows it: fashion, swimwear, fitness, dance, medical and educational illustration, and classical or artistic subjects, as long as it is not presented sexually. Automated checks can be wrong. If a request was refused in error, tell us at support@kalvia.ai.
7. Violence, hate and harmful content
Action, war, horror and crime are welcome as fiction. Do not create or share:
- Graphic violence: realistic gore, torture or killing shown for shock or to glorify suffering, and cruelty to animals.
- Hate: content that attacks or dehumanises people because of race, ethnicity, nationality, religion, caste, sex, gender identity, sexual orientation, disability, age or serious illness, including hate symbols used to promote hatred.
- Harassment and threats: content that targets, threatens or intimidates a person or group, or reveals someone’s private information.
- Self-harm: content that promotes or gives instructions for suicide, self-injury or eating disorders.
- Terrorism and violent extremism: praise, propaganda or recruitment material.
- Illegal goods and dangerous instructions: advertising or instructions for drugs, weapons, explosives or other goods that are illegal or need a licence to sell.
8. Deception, fraud and elections
Do not use Kalvia to mislead people. That includes:
- Impersonating a person, a company, a government body or a news organisation.
- Forged documents, identity cards, receipts, signatures, certificates or official seals.
- Scams, phishing, and fake reviews, testimonials or endorsements.
- Fabricated news footage, and content meant to mislead people about elections, voting, public health or emergencies.
- Presenting AI-generated media as an authentic recording of a real event where that would mislead.
9. Intellectual property
Upload only material you created or have the right to use, and do not use Kalvia to copy protected work. That covers other people’s photographs, films, music and artwork; copyrighted characters; logos and trade marks; and a living artist’s name used to pass work off as theirs.
If you believe content on Kalvia infringes your copyright or trade mark, write to support@kalvia.ai with a description of your work, the link or account where the content appears, your contact details, and a statement that you are the rights holder or authorised to act for them and that the information is accurate. We remove or disable material that infringes, and may close the accounts of people who infringe repeatedly.
10. Misuse of the platform
- Getting round the safety checks, for example with coded wording, deliberate misspellings, hidden characters or split requests, or by automating attempts through the API.
- Opening more than one account to collect free credits or promotions, or to return after a suspension.
- Sharing, selling or renting your account, API keys or credits. Credits cannot be transferred.
- Reselling or redistributing access to Kalvia without our written agreement.
- Scraping, overloading, probing or attacking the service, or trying to reach another person’s data.
- Paying with a stolen card or another person’s payment method without permission, or disputing a legitimate charge to obtain free use.
- Spam, and unsolicited bulk messages or posts in the community.
11. How the rules are enforced
Kalvia combines automated checks with review by our team.
- Before a generation. Prompts are checked, and reference images and videos are scanned when they are uploaded. Sexual content is refused before any credit is held.
- By the model provider. Providers apply their own filters and may refuse a request or withhold a result. A generation that fails this way is treated like any other failed generation under the Refund and Cancellation Policy.
- Before content becomes public. Anything you publish through a share link, your profile, the community or a direct message is scanned first. Content in a blocked category is not published. Borderline content may be published and queued for review.
- After a report. Our team reviews reports. Content that several people report is hidden while it is reviewed.
Depending on the violation, we may refuse a request, remove content or its public link, pause your ability to post publicly, suspend or close your account, revoke your API keys, and report unlawful content to the authorities. Blocked attempts are recorded against the account: repeated attempts lead to a pause on public posting and then to suspension. Sexualised content involving a minor leads to immediate suspension.
An account closed for breaking this policy is not refunded, as the Refund and Cancellation Policy explains.
12. Reporting content and asking for removal
Signed-in members can report a community post from its menu. Anyone, with or without an account, can report content by writing to support@kalvia.ai. Include the link or username and what is wrong with it. Reports about the safety of minors and about intimate imagery are handled first.
If your likeness, or that of someone you legally represent, has been used without permission, write to the same address. We may ask for proof of identity or authority before acting, and use it only to handle the request. We remove content that uses a person’s likeness without permission, and may remove other content made from the same reference.
We aim to answer reports within 2 business days.
13. Appeals
If publishing your content was blocked, the share dialog offers an Appeal button. For any other decision, including a suspension, write to support@kalvia.ai from the email address on your account within 30 days and explain why you think the decision was wrong.
A person reviews each appeal. We may restore the content or the account, or confirm the decision.
14. Your responsibility when you publish
You are responsible for how you use what you make: for holding the rights to the people, brands, music and places in it; for following the advertising, election, consumer and privacy rules that apply where you publish; and for labelling AI-generated or AI-altered media where the law or the platform you publish on requires it.
Outputs are generated by AI. They can resemble existing people or works by coincidence, and they can contain errors. Check your work before you publish it.
15. Changes and contact
We may update this policy as the law, the models and the service change. The date at the top shows when it last changed, and we give notice of a material change as the Terms of Service describe.
Questions about this policy go to support@kalvia.ai. Related policies: