Contact and Support
Help with your Kalvia AI account, credits, payments and generations. We answer within 2 business days.
Account, billing and refunds
Sign-in problems, purchases, missing credits, refund requests and anything else about your account.
support@kalvia.aiReport a bug or a failed generation
Tell us what you did, what happened and what you expected. A link to the generation and a screenshot help us find it quickly.
support@kalvia.aiReport content or a rights concern
Content that breaks the Content and Acceptable Use Policy, use of your likeness without permission, or a copyright or trade mark complaint.
support@kalvia.aiBusiness, partnerships and press
Team and enterprise use, partnerships and media enquiries. For film and commercial production, contact Kalvia Studios.
hello@kalvia.aiWhat to include, and when you will hear back
Write from the email address on your Kalvia account so that we can find it. For a payment, include its date and amount or the reference from your payment history. For a generation, include its link. Never send a password, a full card number or a card security code: we do not need them and will not ask for them.
We reply within 2 business days, Monday to Friday, and sooner where safety is involved. Support is provided by email, in English.
Common questions
How do I get a refund?
Write to support@kalvia.ai from the email address on your account with the date and amount of the payment. Credits you have not spent are refunded if you ask within 14 days of the payment. The Refund and Cancellation Policy has the full rules.
A generation failed. Did I lose my credits?
No. When a generation fails, the credits held for it return to your balance automatically. If a completed result is unusable for a technical reason, send us a link to it and we will check it.
I paid but my credits have not arrived.
Credits are added when Stripe confirms the payment, normally within seconds. If they have not appeared after 15 minutes, write to us with the date and amount of the payment and we will deliver them or refund you.
Is there a subscription I need to cancel?
No. Credit packs are one-time purchases that do not renew, and credits do not expire. Membership plans are not on sale yet.
How do I report content or ask for my likeness to be removed?
Write to support@kalvia.ai with the link or username and what is wrong. Reports about the safety of minors and about intimate imagery are handled first. Signed-in members can also report a community post from its menu.
How do I delete my account or get a copy of my data?
Write to support@kalvia.ai from the email address on your account. We confirm your identity and answer within 30 days, as the Privacy Policy describes.
The full rules are in the Refund and Cancellation Policy, the Delivery Policy, the Promotion Terms, the Content and Acceptable Use Policy, the Privacy Policy and the Terms of Service.
Company details
- Service
- Kalvia AI, at kalvia.ai
- Customer support
- support@kalvia.ai
- General enquiries
- hello@kalvia.ai