Promotion Terms
Last updated and effective
1. What these terms cover
These terms apply to every promotion on Kalvia AI: free credits given to new accounts, promo codes, discounts on credit packs, discounted models, and limited-time offers shown on the site. They are part of the Terms of Service. Where a promotion is published with its own conditions, those conditions apply as well, and take priority if they differ from this page.
2. No trial that turns into a charge
Kalvia does not offer a free trial that converts into a paid plan. Creating an account is free and does not need a payment card. You are charged only when you choose to buy credits at checkout, and each purchase is a single payment that does not renew.
3. Free credits for new accounts
A new account may receive a one-time allowance of free credits to try the service. When an allowance is given, the amount is shown in your account at the moment it is added.
- One per person. The allowance is given once per person. Where we ask you to confirm your email address, it is added after you have confirmed it. Opening further accounts to collect it again is not allowed.
- Nothing to pay. Free credits do not require a purchase or a payment method, and using them never leads to a charge.
- How they are spent. Free credits work like purchased credits on the models available to your account, and are spent before any credits you have bought.
- No expiry. Free credits already in your account do not expire.
- No cash value. Free credits cannot be refunded, exchanged for money, transferred to another account or sold.
- Availability. The allowance is a limited promotion. We may change its size, pause it or end it for new accounts at any time. Credits already granted are not taken back unless they were obtained in breach of these terms.
4. Promo codes
A promo code adds a stated number of credits to your account when you redeem it.
- Each code can be redeemed once per account.
- A code may have an expiry date and a limit on how many times it can be redeemed in total. It stops working when either is reached, including for people who received it earlier.
- Credits from a code are promotional credits: they have no cash value and are not refundable or transferable.
- Codes are for the person or group they were issued to. Codes that are sold, published without permission or obtained by fraud may be cancelled, along with the credits they gave.
5. Discounts on credit packs
From time to time a credit pack is sold at a reduced price.
- A discount lowers the price of the pack. It never reduces the number of credits you receive.
- The discounted price is shown at checkout before you pay, next to the usual price where one applies. The price at checkout is the price you are charged.
- A discount applies to purchases made while it is running. It is not applied to earlier purchases, and a purchase made at the usual price is not part-refunded when a discount starts later.
- Unless a promotion says otherwise, discounts cannot be combined: where more than one applies to the same pack, the larger one is used.
- A refund of a discounted purchase is the amount you actually paid. See the Refund and Cancellation Policy.
6. Discounted models
A model may be offered at a reduced credit price for a period. The reduced price is the price shown for the generation before you start it, and it is the price you are charged. When the period ends, the usual price applies to generations started after that time.
7. Limited-time offers
An offer with an end date or a countdown runs until the time shown and ends then, or earlier if it says that quantities are limited and they run out. Times are shown in your device’s local time.
What an offer gives you is what is stated at checkout. If an offer you saw on the site is not reflected in the price at checkout, do not complete the purchase; tell us at support@kalvia.ai and we will put it right.
8. Eligibility and fair use
Promotions are open to account holders who meet the eligibility rules in the Terms of Service, unless a promotion states a narrower group. We may withhold or remove promotional credits and discounts, and suspend the accounts involved, where a promotion is abused. Abuse includes opening more than one account, using false or disposable identities, automating sign-ups or redemptions, reselling codes or credits, and disputing a payment after spending the credits it bought.
A promotion is void where the law prohibits it.
9. Changes and contact
We may change or end a promotion at any time. A change does not affect a purchase you have already completed or promotional credits already in your account, unless they were obtained in breach of these terms. Questions go to support@kalvia.ai. Related policies: