Terms of Service
Last updated and effective
1. Legal information
Kalvia AI is operated by:
- Service
- Kalvia AI, at kalvia.ai
- Customer support
- support@kalvia.ai
- General enquiries
- hello@kalvia.ai
In these terms, “Kalvia”, “we” and “us” mean Kalvia AI, and “you” means the person or organisation using the service. Kalvia Studios, our film and creative production arm at kalvia.studio, provides production services under its own agreements; these terms cover the Kalvia AI platform.
2. Your agreement with us
These terms are the agreement between you and Kalvia for the use of Kalvia AI: the website at kalvia.ai, the generators, Canvas, Editor and Kalvia Agent, and the API and MCP server (together, the “service”). You accept them when you create an account, buy credits or otherwise use the service. If you do not agree, do not use it.
The following policies are part of these terms:
- Privacy Policy
- Refund and Cancellation Policy
- Delivery Policy
- Content and Acceptable Use Policy
- Promotion Terms: Free Credits, Discounts and Offers
If you use the service for a company or another organisation, you confirm that you are authorised to accept these terms for it, and “you” includes that organisation.
3. Who can use Kalvia, and your account
You must be at least 18 years old and able to enter a binding contract. The service is not offered to anyone younger, or where the law of your country prohibits it.
- Give accurate information when you register and keep it up to date.
- Keep your password, API keys and connected assistants secure. You are responsible for what is done through your account, including by anyone you give access to and by any app or assistant you connect.
- One account per person. Do not share, sell or transfer an account.
- Tell us at once at support@kalvia.ai if you think someone else has used your account.
4. The service
Kalvia AI is online software for creative production. It lets you generate and edit images, video, voice and audio with AI models; upscale and enhance media; cut long videos into short clips; plan and assemble projects on a canvas, on boards, in a 3D staging view and in a timeline editor; share and publish your work; and have Kalvia Agent plan and carry out that work for you. The same operations can be reached through the API and the MCP server. The AI models are provided by third parties, and the list changes over time.
- We may add, change or withdraw features and models.
- Features described on the site as planned or coming next are not part of the service until they are released.
- The service depends on model providers and other suppliers. Generation times, queueing and availability vary and are not guaranteed.
- Keep your own copies of work that matters to you.
5. Credits and payments
Credits. Use of the generators and the agent is paid for with credits. A credit is a prepaid unit of use on Kalvia. Credits are not money or a stored-value instrument, cannot be transferred to another account or sold, and cannot be exchanged for cash except through a refund under the Refund and Cancellation Policy. Credits do not expire.
What a generation costs. The credit price of a generation depends on the model, length, resolution and options you choose, and is shown before you start it. When you start a generation, the credits it may cost are held; when it finishes, you are charged the price of the completed work, never more than the amount held. If it fails, the held credits are returned. The price of a model can change as its provider’s prices change; the price that applies is the one shown when you start.
Buying credits. Credits are sold in packs, each a one-time purchase. The price is shown at checkout before you pay. Prices are stated and charged in US dollars; your bank or card issuer may add currency-conversion or foreign-transaction fees. Where a tax applies to your purchase and we are required to collect it, it is shown at checkout before you pay. Membership plans shown on the pricing page are not on sale until checkout offers them.
Payment and card security. Payments are processed by Stripe, which is certified to PCI Service Provider Level 1, the card industry’s security standard. You enter your card details on Stripe’s own checkout page over an encrypted connection: they go to Stripe directly, and Kalvia does not receive or store your full card number or security code. You confirm that you are authorised to use the payment method you pay with. Credits are added to your account when Stripe confirms the payment, as the Delivery Policy describes.
Refunds, cancellation and disputes. These are set out in the Refund and Cancellation Policy. If something is wrong with a charge, contact us before you dispute it with your bank.
Free credits and offers. Free credits, promo codes and discounts are governed by the Promotion Terms.
6. Your content and AI outputs
What you submit. You keep whatever rights you hold in the prompts, images, video, audio, voices and other material you submit. You confirm that you have the rights and permissions needed to submit it and to have it processed, including the permission of any person whose likeness or voice it contains.
What you generate. As between you and Kalvia, the outputs you generate are yours, and you may use them for personal and commercial purposes. That is subject to these terms, to the rights of other people in anything you submitted or depicted, and to the law. Kalvia provides the tools; it cannot grant rights in the people, brands, characters, music or other protected material that appear in an output, and obtaining those is your responsibility.
Limits of AI output. AI output can be inaccurate, can contain errors, and can resemble other people’s work or the output given to other users. The law on copyright in AI-generated material differs between countries and is unsettled, so we do not promise that an output is unique, that it can be protected by copyright, or that it does not resemble an existing work. Review outputs before you rely on or publish them.
What we may do with your content. You give Kalvia a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit and display your content as far as is needed to run the service for you: to send it to the model providers you choose, deliver the results, keep the service safe, and fix faults. Content you leave private stays private. If you publish content through a share link, your profile or the community, you also allow us to show it there to the people that setting reaches, until you make it private again or delete it. We do not sell your content.
How personal information in your content is handled is described in the Privacy Policy.
7. Acceptable use
The Content and Acceptable Use Policy sets out what you may not create or do on Kalvia. In short: no sexual content; nothing that sexualises or endangers minors; no use of a real person’s likeness or voice without permission; no graphic violence, hate, harassment or illegal activity; no fraud or deceptive media; no infringement of other people’s rights; and no attempt to get round the safety systems, limits or billing.
We check prompts and uploads automatically and review reports, and we may refuse a request, remove content, or restrict, suspend or close an account that breaks the policy.
8. Legal and export restrictions
Kalvia AI is software and digital content, and its use is subject to export-control and sanctions law, including that of the United States, as well as to the law of the place where you use it.
- You may not use the service if you are located or ordinarily resident in a country or region under comprehensive sanctions, or if you are on a United States, United Nations, European Union or United Kingdom list of sanctioned or restricted parties.
- You may not export or re-export the service, or use it for a purpose, that export-control or sanctions law prohibits.
- The service is for people aged 18 or over, and is not offered where the law of your country prohibits it. Some models and features are not available in every country.
- You are responsible for following the laws on AI-generated and synthetic media where you live and where you publish, including rules on disclosure, likeness and advertising.
9. API, MCP server and connected assistants
If you use an API key or connect an assistant or another app to your account, the following also apply.
- Requests made with your keys or through an assistant you connect are yours: they spend your credits and must follow these terms.
- Keep API keys secret and revoke a key you believe is exposed. Do not put a key in public code or a client-side app.
- If you build a product on Kalvia, you are responsible for your users, for telling them that they are dealing with AI where that is not obvious, and for making sure their use follows the Content and Acceptable Use Policy.
- Do not resell or redistribute access to the service without our written agreement, and do not exceed or get round rate and usage limits.
- We may change, limit or withdraw the API or a connection, and will give notice where we reasonably can.
11. Third-party models and services
Many of the models on Kalvia are run by other companies, and a request you make is sent to the provider of the model you choose. Providers apply their own usage rules and safety filters, and may refuse a request, change a model or withdraw it. Kalvia is not responsible for services we do not operate, including websites and assistants you connect or reach from Kalvia.
12. Kalvia’s rights
The service, including its software, design, text and the Kalvia names and logos, belongs to Kalvia and its licensors. We give you a personal, non-exclusive, non-transferable right to use the service under these terms. You may not copy, modify, reverse engineer or resell the service, or use our names and logos without permission, except as the law allows.
If you send us feedback or ideas, we may use them without owing you anything.
13. Suspension and closing an account
By you. You can stop using Kalvia at any time, and can ask us to close your account by writing to support@kalvia.ai from the email address on the account.
By us. We may restrict, suspend or close an account, with or without notice, if we reasonably believe that these terms have been broken, that the account is being used for fraud or in a way that harms other people or the service, that a payment has been reversed or disputed, or that the law requires it. Where a problem can be put right, we will normally tell you and give you the chance to do so first.
What happens then. When an account is closed, access to it and to its content ends, so download anything you want to keep beforehand. If we close an account for a breach of these terms, unspent credits are forfeited and no refund is due. If we close an account for another reason, or withdraw the service, we refund the unspent purchased credits.
14. What we do not promise
We provide the service with reasonable care and skill. Beyond that, and as far as the law allows, the service is provided as it is and as available. We do not promise that it will be uninterrupted or free of errors, that a generation will match what you had in mind, that outputs are accurate or fit for a particular purpose, or that content stored in your account will never be lost.
15. Limits on liability
Nothing in these terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or for rights you have as a consumer.
Subject to that, and as far as the law allows:
- Kalvia is not liable for loss of profit, revenue, business, goodwill or data, or for indirect or consequential loss.
- Kalvia’s total liability to you for all claims connected with the service is limited to the greater of the amount you paid Kalvia in the 12 months before the claim arose and 100 US dollars.
- Kalvia is not liable for a failure or delay caused by something outside its reasonable control, including a failure of a model provider, a payment provider or a hosting or network provider.
16. Claims caused by your use
If someone brings a claim against Kalvia because of content you submitted or published, because of how you used an output, or because you broke these terms or the law, you agree to compensate Kalvia for the losses and reasonable costs that result. We will tell you about such a claim promptly and give you reasonable cooperation in dealing with it. This does not apply to the extent a claim was caused by Kalvia’s own breach of these terms.
17. Changes to these terms
We may change these terms and the policies that form part of them, for example when the service, the law or our providers change. The date at the top of each page shows when it last changed. For a change that materially affects your rights, we give at least 14 days’ notice by email or in the app before it takes effect, unless the change is required sooner by law or to protect people’s safety.
A change does not apply to a purchase you made before it took effect. If you do not accept a change, stop using the service before it takes effect; you may ask for a refund of unspent purchased credits within that notice period.
18. Governing law and disputes
If you have a complaint, write to support@kalvia.ai first. Most problems are settled that way, and we will try in good faith to resolve yours within 30 days.
These terms are governed by the law of the place where Kalvia AI is established, and the courts of that place have jurisdiction over disputes connected with them.
If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts of that country.
19. General
- These terms and the policies listed above are the whole agreement between you and Kalvia about the service.
- If a court finds part of these terms unenforceable, the rest continues to apply.
- If we do not enforce a right at once, we may still enforce it later.
- You may not transfer your rights under these terms without our consent. We may transfer ours to a company that takes over the service, and will tell you if we do.
- These terms do not give rights to anyone other than you and Kalvia.
20. Contact
Questions about these terms go to support@kalvia.ai. For everything else, see Contact and Support.