Delivery Policy
Last updated and effective
1. How purchases are delivered
Kalvia AI is a digital service, so nothing is shipped and there are no delivery charges. Credits you buy are added to your Kalvia account automatically as soon as Stripe confirms your payment, which normally takes a few seconds, and you can spend them straight away. Everything you generate with those credits, including images, videos and voice tracks, is delivered online to your account, where you can view and download it.
2. Credits
- When: immediately after payment is confirmed. You are returned to Kalvia from the checkout page and your balance shows the new credits.
- Where: the account you were signed in to when you paid. The purchase is listed in your payment history, and your balance is shown in the header of the app.
- How long they last: credits do not expire.
- Checks: rarely, a payment is held for a manual check, for example if the amount received does not match the order. Credits are then added once the payment has been confirmed by a person.
3. Generations
A generation starts when you confirm it and is delivered to your account when the model finishes. Images usually take seconds and videos usually take a few minutes; the time depends on the model, the length and resolution you chose, and how busy the model provider is. You can leave the page while a generation runs: the result is saved to your library.
If a generation fails, nothing is delivered and its credits return to your balance automatically, as the Refund and Cancellation Policy explains.
4. Where the service is available
Kalvia runs in a web browser and is delivered over the internet, so it can be used wherever the service and the payment methods at checkout are available. There is no physical product, download media or printed material.
5. If something does not arrive
If your credits have not appeared 15 minutes after a successful payment, or a finished generation is missing from your account, write to support@kalvia.ai from the email address on your account with the date and amount of the payment or a link to the generation. We reply within 2 business days and either deliver what is missing or refund the payment.
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